Last Updated: July 25, 2025

Welcome to Rejuvenate Medical Wellness. These Terms of Service ("Terms") govern your use of our website, services, and facilities. By accessing our website, scheduling appointments, or receiving our services, you agree to be bound by these Terms.

About Our Services

Medical Practice

Rejuvenate is a medical practice providing physician-supervised recovery protocols including:

• Ketamine Therapy: For treatment-resistant depression, chronic pain, and other conditions

• NAD+ Therapy: Cellular regeneration and energy restoration treatments

• Medical-Grade CBD: IV-administered cannabinoid therapy

• Mind Mend Protocol: Integrated treatment for long COVID and brain fog

• IV Nutrient Therapy: Physician-supervised vitamin and mineral infusions

Physician Supervision

All medical treatments are provided under the supervision of licensed physicians. Each location is owned and operated by qualified medical professionals who maintain appropriate licenses and certifications.

Acceptance of Terms

Agreement to Terms

By using our services, you acknowledge that you:

• Have read and understood these Terms of Service

• Agree to be bound by all provisions contained herein

• Are legally capable of entering into this agreement

• Will comply with all applicable laws and regulations

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with an updated "Last Modified" date

• Effective immediately upon posting unless otherwise specified

• Your responsibility to review regularly for updates

Continued use of our services after changes constitutes acceptance of the modified Terms.

Patient Eligibility and Requirements

Age Requirements

Our services are primarily designed for adult patients. For patients under 18:

• Parental consent is required for all treatments

• Medical evaluation will determine age-appropriate protocols

• Guardian presence may be required during treatments

Medical Clearance

Before receiving treatment, patients must:

• Complete medical history forms accurately and completely

• Disclose all medications and supplements currently being taken

• Provide emergency contact information

• Undergo medical evaluation by our physician as required

Contraindications

Certain medical conditions may preclude treatment. Patients must disclose:

• Cardiovascular conditions that may affect treatment safety

• Psychiatric history particularly for ketamine therapy candidates

• Pregnancy or breastfeeding status

• Current substance use including alcohol and recreational drugs

• Allergies or sensitivities to medications or treatments

Treatment Protocols and Medical Care

Physician-Patient Relationship

By receiving our services, you establish a physician-patient relationship with our medical staff. This relationship is governed by:

• Medical ethics and professional standards

• Arizona state medical practice regulations

• HIPAA privacy requirements

• Informed consent procedures

Treatment Decisions

All treatment decisions are made collaboratively between you and our medical staff:

• Medical evaluation determines appropriate treatments

• Informed consent is required before any treatment

• Patient preferences are considered in treatment planning

• Right to refuse treatment is always maintained

Treatment Outcomes

While we strive for optimal outcomes, we cannot guarantee:

• Specific results from any treatment protocol

• Complete resolution of medical conditions

• Timeline for improvement which varies by individual

• Absence of side effects though we monitor carefully

Follow-Up Care

Patients are responsible for:

• Attending scheduled follow-up appointments

• Reporting any concerns or side effects promptly

• Following post-treatment instructions provided

• Maintaining communication with our medical team

Scheduling and Appointments

Appointment Policies

• Advance scheduling is required for all treatments

• Medical consultation may be required before certain treatments

• Confirmation calls will be made before appointments

• Arrival time should be 15 minutes before scheduled appointment

Cancellation Policy

• 24-hour notice required for appointment cancellations

• Late cancellations may result in cancellation fees

• No-show policy: Failure to attend scheduled appointments may result in charges

• Emergency situations will be handled on a case-by-case basis

Rescheduling

• Advance notice preferred for rescheduling requests

• Availability dependent on staff and facility schedules

• Priority given to existing patients for rescheduling

• Multiple reschedules may affect future scheduling priority

Payment and Financial Policies

Payment Requirements

• Payment due at time of service unless other arrangements made

• Consultation fees are required before treatment protocols

• Insurance coverage is limited for most of our services

• Payment plans may be available for qualified patients

Accepted Payment Methods

• Cash and checks accepted for all services

• Credit cards (Visa, MasterCard, American Express, Discover)

• HSA/FSA cards accepted for eligible treatments

• CareCredit financing available for qualified patients

Pricing and Fees

• Treatment pricing is subject to change with advance notice

• Consultation fees are applied to treatment costs when proceeding

• Package pricing available for multiple treatment protocols

• Cancellation fees may apply for late cancellations or no-shows

Insurance and Reimbursement

• Limited insurance coverage for functional medicine treatments

• Superbills provided for insurance submission attempts

• HSA/FSA eligibility for most medical treatments

• Patient responsibility for insurance claim follow-up

Website Use and Restrictions

Permitted Use

Our website is provided for:

• Information purposes about our services and treatments

• Appointment scheduling and patient communication

• Educational content about health and wellness

• Contact information and location details

Prohibited Activities

You may not use our website for:

• Illegal activities or violation of any laws

• Transmission of malware or other harmful code

• Unauthorized access to restricted areas or data

• Commercial purposes without our written consent

• Harassment of other users or our staff

Intellectual Property

All website content is protected by copyright and other intellectual property laws:

• Trademarks: "Rejuvenate" and related marks are our property

• Copyrighted content: All text, images, and materials are protected

• Limited license: You may view and print content for personal use only

• No reproduction without written permission

Privacy and Data Protection

Information Collection

We collect and use information as described in our Privacy Policy, including:

• Personal information for appointment scheduling and contact

• Medical information for treatment planning and records

• Website usage data for site improvement and analytics

Data Security

We maintain appropriate safeguards to protect your information:

• HIPAA compliance for all medical information

• Encryption of sensitive data in transit and storage

• Access controls limiting staff access to necessary information

• Security monitoring and incident response procedures

Third-Party Services

Our website may use third-party services for:

• Payment processing through secure, encrypted systems

• Appointment scheduling through HIPAA-compliant platforms

• Website analytics to improve user experience

• Communication tools for patient support

Disclaimers and Limitations

Medical Disclaimers

• No guarantee of results: Individual outcomes may vary significantly

• Not emergency care: Our services are not appropriate for medical emergencies

• Supplement to care: Our treatments complement but don't replace primary medical care

• Individual assessment: All treatments require individual medical evaluation

Website Disclaimers

• Information accuracy: While we strive for accuracy, information may contain errors

• Educational purpose: Website content is for educational purposes only

• Not medical advice: Online content does not constitute medical advice

• Professional consultation: Always consult with our medical staff for personalized care

Limitation of Liability

To the fullest extent permitted by law:

• Limited liability for damages arising from website use or service interruption

• No liability for third-party actions or website content

• Consequential damages: We are not liable for indirect or consequential damages

• Maximum liability: Limited to the amount paid for services

Indemnification

You agree to indemnify and hold harmless Rejuvenate, its physicians, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our website or services

• Violation of these Terms of Service

• Misrepresentation of information provided to us

• Negligent acts or misconduct on your part

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law provisions.

Dispute Resolution Process

1. Direct communication: Initial attempt to resolve disputes through direct discussion

2. Mediation: If direct resolution fails, mediation through qualified neutral mediator

3. Arbitration: Binding arbitration if mediation is unsuccessful

4. Court jurisdiction: Arizona state courts for any remaining legal matters

Class Action Waiver

You agree to pursue disputes individually and waive any right to participate in class action lawsuits or other representative actions.

Termination

Termination by Patient

You may terminate your relationship with us at any time by:

• Written notice to our office

• Completion of any ongoing treatment protocols

• Settlement of any outstanding financial obligations

Termination by Practice

We may terminate our physician-patient relationship if:

• Non-compliance with treatment protocols or office policies

• Non-payment of fees after appropriate notice

• Inappropriate behavior toward staff or other patients

• Medical reasons make continued treatment inadvisable

Effect of Termination

Upon termination:

• Medical records will be maintained as required by law

• Outstanding obligations remain due and payable

• Transition assistance provided for ongoing medical needs

• Final bills and insurance claims processed appropriately

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any treatment consent forms, constitute the entire agreement between you and Rejuvenate regarding use of our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or other unforeseeable events.

Notice Requirements

Notices to us should be sent to: Rejuvenate Medical Wellness
621 North 6th Avenue
Tucson, AZ 85705
Email: info@rejuvenateaz.com

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Contact Information

Questions About Terms

For questions about these Terms of Service:

Phone: (520) 276-5777
Email: info@rejuvenateaz.com
Address: 621 North 6th Avenue, Tucson, AZ 85705

Medical Questions

For medical questions or concerns:

Dr. James Dill: Medical Director
Phone: (520) 276-5777
Email: medical@rejuvenateaz.com

Legal or Compliance Issues

For legal or compliance matters:

Compliance Officer
Email: compliance@rejuvenateaz.com

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have been given the opportunity to ask questions about these Terms and have received satisfactory answers.

These Terms of Service are effective as of the date listed above. Please check our website regularly for updates to these Terms.