Last Updated: July 25, 2025

At Rejuvenate, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our practice.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Demographic Information: Age, gender, date of birth

• Emergency Contact Information: Name and phone number of emergency contacts

Medical Information

As a medical practice, we collect and maintain protected health information (PHI) including:

• Medical History: Current and past medical conditions, treatments, medications

• Treatment Records: Notes from consultations, treatment protocols administered, progress notes

• Insurance Information: Insurance carrier details and coverage information

• Billing Information: Payment methods, billing addresses, insurance claims

Website Usage Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent on pages, referral sources

• Cookies and Tracking: Information stored through cookies and similar technologies

How We Use Your Information

Medical Care and Treatment

• Providing medical consultations, treatments, and follow-up care

• Coordinating care with other healthcare providers when necessary

• Maintaining accurate medical records and treatment histories

• Ensuring continuity of care across our multiple locations

Practice Operations

• Scheduling appointments and managing your patient account

• Processing payments and insurance claims

• Communicating with you about your treatments and appointments

• Improving our services and patient experience

Legal and Compliance

• Complying with applicable healthcare laws and regulations

• Responding to legal requests and court orders when required

• Protecting against fraud and ensuring practice security

Marketing and Communications (With Your Consent)

• Sending appointment reminders and follow-up communications

• Providing information about new treatments and services

• Sharing wellness tips and educational content

• Sending newsletters and practice updates

How We Share Your Information

Healthcare Operations

We may share your information with:

• Our Medical Staff: Physicians, nurses, and administrative staff involved in your care

• Other Healthcare Providers: When necessary for your treatment or with your consent

• Insurance Companies: For payment and coverage verification purposes

• Business Associates: Third-party vendors who assist with practice operations under strict confidentiality agreements

Legal Requirements

We may disclose your information when required by law:

• Public Health Authorities: For disease prevention and health monitoring

• Law Enforcement: When required by court order or legal process

• Emergency Situations: To prevent serious harm to you or others

• Regulatory Authorities: For compliance with healthcare regulations

With Your Consent

We will share your information with other parties only with your written consent, except as described in this policy or as required by law.

HIPAA Compliance

As a healthcare provider, Rejuvenate is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain comprehensive safeguards to protect your protected health information (PHI) and comply with all HIPAA requirements.

Your HIPAA Rights

You have the right to:

• Access Your Records: Request copies of your medical records

• Request Amendments: Ask us to correct errors in your medical records

• Request Restrictions: Ask us to limit how we use or share your information

• Request Alternative Communications: Ask us to contact you in a specific way or location

• File a Complaint: Report concerns about our privacy practices

Notice of Privacy Practices

We provide all patients with a detailed Notice of Privacy Practices that explains your rights and our obligations under HIPAA. This notice is available at our facilities and upon request.

Data Security

Technical Safeguards

• Encryption: All electronic PHI is encrypted both in transit and at rest

• Access Controls: Role-based access restrictions to patient information

• Audit Logs: Regular monitoring of access to patient records

• Secure Networks: Protected internet connections and firewalls

Physical Safeguards

• Secure Facilities: Locked filing cabinets and restricted access to records

• Computer Security: Password-protected systems and automatic logoffs

• Document Disposal: Secure destruction of paper records containing PHI

Administrative Safeguards

• Staff Training: Regular HIPAA training for all employees

• Business Associate Agreements: Contracts ensuring third-party compliance

• Incident Response: Procedures for handling potential security breaches

• Regular Audits: Periodic review of privacy and security practices

Website Privacy

Cookies and Tracking

Our website uses cookies to:

• Remember Your Preferences: Login status and site preferences

• Analyze Website Usage: Understanding how visitors use our site

• Improve User Experience: Customizing content and functionality

You can control cookie settings through your browser preferences, though some website features may not function properly if cookies are disabled.

Third-Party Services

Our website may use third-party services for:

• Analytics: Google Analytics to understand website usage

• Chat Features: Customer service and support tools

• Social Media: Integration with social media platforms

• Payment Processing: Secure payment gateways for transactions

These third parties have their own privacy policies and we are not responsible for their practices.

Email and Communications

Appointment Communications

We may send appointment reminders and follow-up communications via:

• Email: To the address you provide

• Text Messages: If you consent to SMS communications

• Phone Calls: For appointment confirmations and urgent matters

Marketing Communications

With your consent, we may send:

• Educational Content: Information about treatments and wellness

• Practice Updates: News about services and staff

• Promotional Offers: Special pricing or new service announcements

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" links in emails

• Replying "STOP" to text messages

• Contacting our office directly

Children's Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

For patients between 13 and 18, we collect information only with appropriate parental consent and in compliance with applicable laws regarding minor patient privacy.

Data Retention

Medical Records

We retain medical records in accordance with:

• Arizona State Law: Minimum retention periods as required

• HIPAA Requirements: Federal healthcare record retention standards

• Medical Best Practices: Maintaining records for continuity of care

Website Data

We retain website usage data for:

• Analytics: Typically 12-24 months for usage analysis

• Security: Log files may be retained for security monitoring

• Legal Compliance: As required by applicable laws

International Users

Our services are provided from the United States and are subject to U.S. laws and regulations. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post Updates: Make revised policies available on our website

• Notify Patients: Inform active patients of significant changes

• Maintain Accessibility: Keep current and prior versions available for review

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Contact Information

Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Rejuvenate Medical Wellness
621 North 6th Avenue
Tucson, AZ 85705
Phone: (520) 276-5777
Email: privacy@rejuvenateaz.com

HIPAA Complaints

To file a complaint about our privacy practices:

Internal Complaints:
Contact our Privacy Officer using the information above

External Complaints:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

Acknowledgment

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

This Privacy Policy is effective as of the date listed above and governs the use of information collected by Rejuvenate Medical Wellness. For the most current version of our Privacy Policy, please visit our website or contact our office.